Cannot create a new map.

closed
· Maps ·
By Gjormonke on 11/30/2025
· Assigned to katerinach
· Waiting for Response

For some reason I am not able to create a new map. Whenever I attempt to make a new map it tells me that free users can only make two maps but there are no maps anywhere. I have the free version of the website. I have made maps previously but deleted them and the worlds they were made in, so there are no maps anywhere.

Steps to Reproduce

On a free account, create a new world. On the new world create two new maps. Delete the world. Create a new world and you might not be able to make a new map.   These steps could be wrong though, sorry if that's the case.

Operating System

Windows

Browser

Google Chrome

History

mikolaszko @ 02 Dec, 2025 03:04:13 Developer
Assigned katerinach
katerinach @ 03 Dec, 2025 10:36:44 Assignee

Hey, I took a look at your account and made sure your deleted worlds are properly archived. Can you:

  • Clear your browser cache and cookies
  • Logout
  • Login again
  • This should resolve the issue and you can try creating a map again - let me know if it

    katerinach @ 03 Dec, 2025 10:36:53 Assignee
    katerinach Added tag Waiting for Response
    soccerasaur @ 07 Dec, 2025 12:33:21

    I am also experiencing this. I tried clearing my cache, logging out and logging back in. I still get the notice that I need an upgraded account for unlimited maps.

    katerinach @ 08 Dec, 2025 08:30:26 Assignee

    Hey soccerasaur, can you try clearing your cache an then try again? I made sure your account's deleted worlds that contained maps previously were archived correctly.

    katerinach @ 15 Dec, 2025 11:54:33 Assignee

    Hey there, I am closing this report since there has been no response in 7 days. Please feel free to respond here with any updates so we can continue investigating!

    katerinach @ 15 Dec, 2025 11:54:38 Assignee
    set this bug to closed