Failed to upgrade subscription despite charge

closed
· Other ·
By WorldWalker225 on 02/09/2026
· Assigned to Dimitris

I subscribed at master level, then after realiziing I couldn't make a content tree at that level I upgraded my subscription to grandmaster and was charged the prorated amount for the upgrade. however today 2 days later my account is still only showing as a master account and only has master level permissions.

Steps to Reproduce

subscribe at master level upgrade subscription to grandmaster

Operating System

Windows

Browser

Google Chrome

Related Entity

user interface subscription

History

mikolaszko @ 10 Feb, 2026 02:52:19 Developer
Assigned Dimitris
Dimitris @ 10 Feb, 2026 06:40:05 Assignee

Hey there this is already resolved by the Customer Support team

Dimitris @ 10 Feb, 2026 06:40:09 Assignee
set this bug to closed